Location

What you should know

Visitor tip Buy Urban Air socks ($3.99) before arrival or factor into your budget - they're required for all activities. Consider this a mandatory expense rather than optional.
Visitor tip Arrive early and plan for potential 2-hour capacity limits during peak times. The facility reserves the right to restrict session lengths, so visiting during off-peak hours (weekday mornings/afternoons) may give you more flexibility.
Visitor tip Book birthday parties well in advance through their full-service party planning. Reviews highlight both exceptional and inconsistent staff experiences, so direct communication with management (ask for Jaidon or Lennon based on reviews) can help ensure quality service.

What visitors say

We always have a great time at Urban Air, but what made our last visit even better was the outstanding service from Jaidon Thomas. He was friendly, responsible, and extremely helpful from start to finish. He stayed busy, paid attention…
Me and my 2 kids have a membership here. Overall it’s pretty great. 2 team members( the guy at the front admissions and Lauren are always fantastic! However the rest of the staff are mostly on the phones and good look at concessions. I…
We had such a great time, the facility was clean, the staff was friendly, and there was plenty for everyone to do. The kids were entertained for hours, and the energy in the building was so positive. The attractions were…

From 913 Google reviews Read all reviews

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