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Location
Visitor tip
The staff is genuinely helpful with prize redemption - don't hesitate to ask for assistance if you're close to getting an item your child wants. Staff have been noted for going above and beyond to help.
What visitors say
The staff was so nice and helpful! Special thanks to Stasha in the prize center for helping my daughter get the mermaid dolls she really wanted even though we were short a few tickets. It made her day!! They also had the cleanest…
Got a card with my meal at Chicken Guy next door so we let our daughter go over and have at it. We all loved this arcade. The games were reasonably priced for Gatlinburg. That's why we refilled the card twice. My daughter enjoyed all…
Very nice arcade. Limitless games available to play and a LOT of claw machines that kids LOVE. Very clean and not painfully hot inside. My son was able to play for a long time on $25 and was even able to return to use his card in full.…
From 124 Google reviews Read all reviews
Did You Know?
- Arcade City Gatlinburg uses an eco-friendly Play Card system instead of traditional ticket redemption, with play value automatically loaded onto cards as games are played rather than dispensing physical tickets
- The arcade offers a dynamic pricing model with discounted play cards (e.g., $30 card for $25, $65 card for $50), incentivizing customers to purchase higher value cards upfront
- Staff at Arcade City Gatlinburg demonstrated exceptional customer service by helping a customer's daughter obtain desired prizes even when short on tickets, according to review highlights
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