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Location
Visitor tip
Arrive early and confirm all ticket details with staff before entering your room. Multiple reviews mention confusion about ticket handling and unclear communication at the start - arriving 10-15 minutes early allows you to verify your reservation and clarify expectations with the team.
Visitor tip
Be prepared for potential equipment malfunctions and know your options. Several visitors reported broken puzzle elements during their games. If something isn't working, politely request time compensation or a refund before leaving rather than accepting the malfunction without discussion.
Visitor tip
If you need a hint, use the request system once and be patient rather than repeatedly clicking. Staff feedback indicates they may respond negatively to multiple rapid requests. Give them reasonable time to respond before making another request.
What visitors say
We did the Zombie escape room and one of the elements of the room malfunctioned costing us time. The employee didnt adjust our time or really say anything except. "Don't know why it did that" Then when we left the room after the hour…
My husband and I booked a room for 8:30, we purchased the tickets and were in line at 8:20, I was making myself comfortable at a table across from their desk when the young man sitting at the desk said to come on in. It was just us 2…
We made a reservation to have the whole room for ourselves even though we were only 5 so we paid for 3 extra tickets and it was a horrible experience. The employees are rude and look like they hate their job and don’t want to be there.…
From 23 Google reviews
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