💬 What Parents Say

• 💡Book your tour and any add-ons (like otter swimming experiences) at the same time, as spaces fill quickly. Tours run Thursday-Sunday and some school closure days, so plan accordingly.
• 💡Arrive early for your reserved tour time. Note that park entry opens 30 minutes before tour start, so plan your arrival to avoid waiting on the roadside beforehand.
• 💡Book a VIP or guided tour with an experienced tour guide—reviews consistently highlight knowledgeable guides like Becca, Vanessa, and Kayla as essential to the experience. The guides provide educational context about animal behavior and care that significantly enhances the visit.
• 💡Prioritize otter encounters and kangaroo interactions, as these are the top-rated animal experiences according to visitor reviews. The otter encounter is particularly popular, so confirm it's available when booking.
• 💡Know the weather policy: tours are weather permitting with no refunds, but rain checks are issued for cancellations. You can reschedule up to 24 hours before your tour time if needed.

Hours